Return & Refund Policy

Last Updated: August 25, 2026

Thank you for shopping with Pelvic Bloom. This Return & Refund Policy explains how returns, exchanges, and refunds work for orders placed at pelvicbloom.com. It applies to customers in the United States, Australia, and the United Kingdom, and works alongside our pelvicbloom.com/pages/terms-of-service.

1. Return Window

You may request a return within 30 days of the delivery date, subject to the eligibility conditions below. After this window has passed, we are unable to offer a refund or exchange, except where required by law.

2. Hygiene & Health Product Eligibility

Because the Pelvic Care | Essential Kegel Exerciser and similar products are personal care devices that come into contact with the body, we can only accept returns of items that are unused, unopened, and in their original sealed packaging, with all seals, hygiene liners, or protective packaging intact.

For health and safety reasons, we cannot accept returns or offer refunds on any product where the hygiene seal has been broken or the device has been used, except where the item is defective, damaged, or not as described (see Section 5).

This restriction reflects standard practice for personal care and intimate wellness devices and, where applicable, is consistent with health-protection and hygiene exceptions recognized under consumer law in the United States, Australia, and the United Kingdom (including the UK's Consumer Contracts Regulations 2013, which permit this exclusion for sealed goods not suitable for return for health or hygiene reasons once unsealed after delivery).

3. Non-Returnable Items

In addition to opened/used personal care devices, the following are not eligible for return:

Gift cards
Final sale or clearance items (marked as such at checkout)
Free promotional items included with an order

4. How to Start a Return

To request a return:

Email us at info@pelvicbloom.com with your order number and the reason for your return.
We will confirm whether your item is eligible and, if so, provide return instructions and a return address.
Do not send items back before receiving confirmation — unauthorized returns may not be accepted.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at info@pelvicbloom.com within 14 days of delivery, including your order number and photos of the issue. In these cases, the hygiene-seal restriction in Section 2 does not apply, and we will offer a replacement, exchange, or full refund, including any reasonable return shipping cost, at our discretion.

6. Return Shipping Costs

If your return is due to our error (damaged, defective, or incorrect item), we will cover return shipping.
If your return is for any other eligible reason, you are responsible for return shipping costs unless otherwise stated at the time your return is approved.
We recommend using a trackable shipping method, as we are not responsible for items lost in transit back to us.

7. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved refunds are issued to your original payment method within 5 to 10 business days.
Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
Original shipping charges are non-refundable, except where the return is due to our error.

8. Exchanges

We only replace items if they are defective, damaged, or incorrect (see Section 5). If you would like a different variant (e.g., a different color) of an eligible, unopened item, please contact us at info@pelvicbloom.com and we will do our best to accommodate an exchange, subject to stock availability.

9. Order Cancellations

If you need to cancel or change an order, contact us at info@pelvicbloom.com as soon as possible. We can only cancel or modify orders that have not yet been processed for shipping; once an order has shipped, this Policy's standard return process applies.

10. Your Statutory Rights

Nothing in this Policy limits or excludes any right or remedy you have under mandatory consumer protection law that cannot be waived, including:

Australia — your rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), including guarantees relating to acceptable quality.
United Kingdom — your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
United States — any applicable state consumer protection or warranty law.