Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original, unopened packaging. You'll also need your order number or proof of purchase.

To start a return, contact us at info@pelvicbloom.com with your order number. Please note that returns will need to be sent to the following address:

PelvicBloom Returns (include your order number on the package)
Southwest US Receiving Hub / Fort Worth Center (FTW-1)
11401 Harmon Rd., Site 500
Fort Worth, TX 76177

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@pelvicbloom.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

For hygiene reasons, items that have been used or opened cannot be returned unless they are defective. We also cannot accept returns on gift cards. Discounted items, bundles and free gifts cannot be returned under this same policy. If you return part of a bundle, the bundle discount is recalculated and your refund is for what you paid for the items you return. Free gifts must be returned with the order, or their value will be deducted from your refund. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused and in its original packaging. You'll also need your order number or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at info@pelvicbloom.com.